{"id":14953,"date":"2026-04-15T11:20:24","date_gmt":"2026-04-15T01:20:24","guid":{"rendered":"https:\/\/www.artintoys.com.au\/sydney\/?page_id=14953"},"modified":"2026-04-15T16:03:02","modified_gmt":"2026-04-15T06:03:02","slug":"faq-2026","status":"publish","type":"page","link":"https:\/\/www.artintoys.com.au\/sydney\/faq-2026\/","title":{"rendered":"FAQs"},"content":{"rendered":"<h2>Frequently Asked Questions \u2014 Artin Toys Australia<br \/>\nHelp Centre<br \/>\nGot questions? We've got answers.<br \/>\nEverything you need to know about your ride-on toys &amp; electric vehicles<\/h2>\n<p><strong>Power<\/strong><br \/>\nQ<br \/>\nMy car\/quad\/bike is not turning on \u2014 the display shows nothing<\/p>\n<p>Please ensure the battery is securely connected to the vehicle. For quads and bikes, also check that a fuse is properly in place. A missing or blown fuse is the most common reason for no power at startup.<\/p>\n<p><strong>Speed<\/strong><br \/>\nQ: My car is not going very fast \u2014 is something wrong?<\/p>\n<p>Speed depends on your vehicle's voltage. 12V cars typically reach 7\u20138 km\/hr, 24V models range from 10\u201320 km\/hr depending on wattage, and most of our 48V quads and dirt bikes reach 35\u201345 km\/hr. These are normal ranges \u2014 not faults!<\/p>\n<p><strong>Tyres<\/strong><br \/>\nQ<br \/>\nAir keeps leaking out of my new quad or dirt bike tyres<\/p>\n<p>Check that the air valve pin is properly tightened into the valve. On most of our products, you can use the back of the valve cap to push and screw the pin in firmly. This is a quick fix that solves most air-leak issues on new vehicles.<\/p>\n<p><strong>Battery<\/strong><br \/>\nQ<br \/>\nMy car or quad from a few years ago has stopped working<\/p>\n<p>First, check whether the battery is charging \u2014 the charger light should show red while charging and turn green when full. Battery life is generally 2\u20133 years depending on usage. If your battery is beyond that, it likely needs replacing. Order a replacement via our Spare Parts section on the portal.<\/p>\n<p><strong>Charging<\/strong><br \/>\nQ<br \/>\nHow long should I charge the battery, and can I overcharge it?<\/p>\n<p>Most ride-on vehicles take 8\u201312 hours for a full charge. We recommend charging overnight before first use. Modern chargers are designed to stop automatically once full, but it's best not to leave vehicles plugged in for more than 24 hours to prolong battery life.<\/p>\n<p><strong>Remote Control<\/strong><br \/>\nQ<br \/>\nThe parental remote control isn't responding to my car<\/p>\n<p>Ensure the remote has fresh batteries (usually 2\u00d7 AA). Check the remote is paired to the vehicle \u2014 some models require holding the power button on both the car and remote simultaneously to sync. Also make sure you're within 10\u201315 metres without obstructions. If issues persist, check the antenna wire under the car body.<\/p>\n<p><strong>Safety<\/strong><br \/>\nQ<br \/>\nWhat age and weight limits apply to your ride-on vehicles?<\/p>\n<p>Our 12V cars are generally suited for children aged 2\u20136 (up to approx. 30 kg). 24V models suit ages 4\u20138 (up to 50 kg). Our 48V quads and dirt bikes are designed for older kids and teens (up to 80\u2013100 kg). Always check the specific product listing for individual weight limits.<\/p>\n<p><strong>Spare Parts<\/strong><br \/>\nQ<br \/>\nI need a replacement part \u2014 how do I find the right one?<\/p>\n<p>Head to the Spare Parts section of our website at artintoys.com.au. Search by your vehicle model or browse by part type (batteries, chargers, motors, fuses). If you can't find what you need, contact our support team with your order number and we'll help track down the correct part.<\/p>\n<p>Still need help? <a href=\"https:\/\/www.artintoys.com.au\/sydney\/contacts\/\">Contact us <\/a>\u2192<br \/>\nBrowse all products at <a href=\"http:\/\/www.artintoys.com.au\/sydney\">www.artintoys.com.au\/sydney<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"Frequently Asked Questions \u2014 Artin Toys Australia Help Centre Got questions? We've got answers. Everything you need to know about your ride-on toys &amp; electric vehicles Power Q My car\/quad\/bike is not turning on \u2014 the display shows nothing Please ensure the battery is securely connected to the vehicle. For quads and bikes, also check that a fuse is properly&nbsp;<a href=\"https:\/\/www.artintoys.com.au\/sydney\/faq-2026\/\" class=\"read-more\">Continue Reading<\/a>","protected":false},"author":56,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQs - Artin Toys Sydney<\/title>\n<meta name=\"description\" content=\"Find answers to common questions about electric ride-on cars and bikes, including battery life, charging, safety features, assembly, maintenance, and warranty information.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.artintoys.com.au\/sydney\/faq-2026\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs - 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