FAQs

We are proud to be at your service

Artintoys (Kids Ride On Cars Australia) provide your lovely kids with the most advanced, safe and affordable ride on toys. With our riding bikes and cars they can enjoy riding a real car like adults. For a child there is nothing more attractive than driving their very own vehicle. It makes them feel all grown up, independent and responsible. Our Kids Bikes & Ride-Ons give them this opportunity.

At artintoys, we pride ourselves on offering pre-sale and post-sale services. Our competitive prices provide our clients with 100% satisfaction. Our wide range of rechargeable cars, 6V, 12V and 24V come with accessories. So parts can be replaced in case of damage within the first 4 months according to our 4-month warranty policy. Moreover, we have a new range of toy cars such as Jeep, Ferrari, Ford ranger, Mercedes, Audi, Harley-Davidson and more each month.

We believe that kids learn by playing and the toys they use have great impact on their learning process.
So that our aim is to provide your kids with the most creative kids power wheels to flourish their potentials in the learning journey.

Frequently Asked Questions are answered here in this page.
Please do not hesitate to call or email us, if the answer to your question is not covered here.


Q?

What are some of the technical issues that might arise when riding this electric car?

A.

The car doesn’t move with the desired speed.
The battery is not connected to the car properly. Make sure to follow the instructions and recharge the battery for 18-24hr. In cases of flat battery, always make sure the battery is fully charged for 18-24 hours. If not working, the battery needs to be replaced as the half-life of batteries are limited; 2-3 years depending on how they have been used.
Also, some wall outlets are controlled by switches and it is always necessary to check the battery is warm while recharging.
Note: Make sure, the battery has been charged at least once a month even if it has not been used to increase battery half-life. Also, some batteries make sound when fully charged. This is normal and doesn’t need any attention.
Sometimes, the accelerator switch doesn’t function properly leading to speed limitation, in this case the switch needs to be replaced.

What if one wheel spins faster than usual?
In this case, the running speed is not adjusted to the surface for example wet surfaces, the wheels move fast. Hence, surface adjustment is required.

What is the cause of loud sounds when the car is moving?
This issue is mainly due to damage to the gear box and requires replacement.

Why sometimes the ride on car is overloaded and what are the symptoms?
Any condition that exerts too much load on motor as being overloaded with weight, steeping slopes, rocky or thick grass surfaces will lead to overheating of the car and activation of thermal sensor which leads the car to stop and restart itself after few minutes.

Q?

What is the average speed of ride on car?

A.

Depending on the power of the battery, the speed varies.
6-volt battery car has a speed of 3 KM/H and the speed of 12-volt is about 5 KM/H.

Q?

Do I have to do much assembly?

A.

Each product needs some assembly based on the model. However clear instructions in the manual facilitates the whole process. By following the instructions in the manual adding the roll bars, wheels, steering wheel, seat, axles and/or mirrors is not a hard task any longer.

Q?

How long should I leave the battery on charge?

A.

Depending on the power of battery the timing of charge is 8-10hr. Leaving the battery longer that this time under charge will damage the electrodes in the battery resulting in the decrease of its half-life. Note that, even if you don’t use the battery, make sure it is charged at least once a month. Also, it is normal that some batteries make some sounds when fully charges. This is normal and doesn’t require any action.

Q?

Is there any surface limitation for electric ride on car?

A.

It depends on the battery power. For example, 12 Volt ride on cars can move on various surfaces including tarmac, grass, gravel and 6 Volt ride on cars are suitable for the harder surfaces as tarmac.

Q?

Why my car doesn’t look exactly as displayed in your website?

A.

Depending on the quality of your system as resolution, the colours may vary. Also, sometimes manufacturers make minimal changes as stickers and lightings each time. However, in Artintoys we try our best to provide our customers with the items as close as possible with what is shown in the pictures.

Q?

Why my car has minor indentations on the body?

A.

All these cars are made of plastic and during the manufacturing process, plastic is melted, bent and moulded to give the car the proper shape, that may result in minor marks which don’t affect the quality of the item.

Q?

What are some safety and precautious issue while recharging Ride On car or motorbike?

A.

All children required to be supervised by their parents/guardian as artintoys don`t take any responsibility for any possible injuries. Wearing hamlet or similar safety equipment is also necessary.
For avoiding any issue while recharging the battery, first make sure it is done by parents in a ventilated place and secondly make sure all parts are disconnected from battery.